Question 1

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription at: https://account.carrotkitchen.com/

If you have placed your subscription directly in the app, you will be directed from the account page to the store you have used, and from there you can complete the cancellation. You will receive a confirmation email of your subscription cancellation within a few hours.

Once your cancellation is complete, you can still continue using the Carrot Kitchen App until the end of the current billing period.

You can always re-activate your subscription from your account page. The profile's experience points are saved if you decide to continue your subscription later.

Question 2

Can I login on multiple devices with the same account?

Accepted Answer

Yes, the account can be used on multiple devices at the same time. In this case, family members all cook with the same junior chef profile, as you cannot create multiple profiles for one account.

Question 3

How do I renew my subscription?

Accepted Answer

The subscription renews automatically in the end of the selected subscription period, unless canceled before the start of the new period.

Question 4

How do I report problems with the app, or errors in recipes or videos?

Accepted Answer

You can always contact us at support@carrotkitchen.com. The child can also leave feedback to us directly in the comment field shown at the end of each recipe.

Question 5

What skills does the child need to already have in order to use Carrot Kitchen?

Accepted Answer

If the child has already cooked a little on their own or with an adult, it will be easier to start cooking also with Carrot Kitchen. Recipes marked "easy" don’t require the usage of an oven or stove top, and they are made with only a few ingredients. With recipes requiring usage of an oven or stove top, it is good for an adult to show the child how to use them for the first times. Also monitoring the operation of other electronic kitchen utensils during the first few times may be needed.

The app has several how-to videos designed for children. The videos teach children for example how to use the stove, blender or stick mixer, as well as measuring and knife skills. These how-to videos support the development of a child’s basic skill set and promote safety in the kitchen.

Question 6

Where can I change my password?

Accepted Answer

You can change your password from the account management page https://account.carrotkitchen.com/, or directly from this link: http://account.carrotkitchen.com/forgot-password.

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